Terms & conditions

Webscribe Limited is very committed to delivering your order to you within a reasonable time and in good condition.  If you have any enquiries, please email us at subs@webscribe.co.uk or call us on +44(0)1442 820580. This number is charged at standard rates and is in use Monday to Friday 9am to 5pm (excluding UK Public Holidays).

 

DELIVERY POLICY ON BACK ISSUES AND MERCHANDISE ITEMS:

UK addresses: Magazines and merchandise items are sent by 2nd class post and should arrive within 14 working days after your order is processed. Rest of World and Europe addresses: Magazines are sent by airmail and usually arrive within 14-28 working days depending on your country.

Items will almost always arrive sooner although some exceptions may occur, we will contact you to notify you of any delays we are aware of.

 

DELIVERY POLICY ON SUBSCRIPTIONS:

UK addresses: Subscription copies are sent by 2nd class post and our aim is to ensure that your magazine arrives with you by the published on-sale. Please allow 28 days for delivery of free incentive subscriptions gifts.

Rest of World and Europe addresses: Magazines are sent by airmail and usually arrive 7-14 working days after the on-sale date depending on your country.

On-sale dates can be found on your profile by logging into your subscription account.

 

REFUNDS:

Funds will be reimbursed via PayPal or by the method that was used in the transaction. The refund amount will be calculated by taking the amount paid for your subscription minus the value of the magazines delivered to date.

In some circumstances, an administration fee of no more than £10 may be applied.

 

RETURNS:

If an item is damaged, we will offer you a) a full refund or b) a replacement of the goods. Please notify us within 7 days of receipt of the order, otherwise no compensation can be guaranteed.

If an item is not required it should be returned to us in its original sellable condition. If the condition is satisfactory then the return will be dealt with as above. Postage costs will not be refunded.

 

GUARANTEE:

We guarantee that all items are sent in good condition. If they arrive in less than good condition they must be returned to us within 7 days of receipt for replacement or full refund.

If you are dissatisfied, or have any complaint with any of the services that you receive from webscribe.co.uk or Webscribe Limited, please contact us. Our aim in dealing with our customer complaints is to ensure that you only have to deal with us, that we will strive to be fair, resolute and confidential, and process the complaint in the timeliest manner.

 

PRICE AND AVAILABILITY:

Goods are offered subject to availability and may be withdrawn without notice. We also reserve the right to vary prices up or down without notice.

All prices are quoted on GB Pound Sterling. Your credit card company will convert any orders placed with Webscribe Limited from UK Sterling into your local currency when they process the transaction at the appropriate currency rate and time.

 

PRIVACY POLICY:

We do not store credit card details nor do we share customer details with any 3rd parties.

The data that you provide will be held on computer in order to fulfil your order and process any enquiries you may wish to make, either over the telephone, or via this website. Webscribe Limited and all publications on this site are registered under the Data Protection Act 1998.

 

SITE SECURITY:

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately..

All credit and debit card payments both online and by telephone are processed through PayPal who are one of the worlds leading online secure payment companies. Card details are handled solely by PayPal and are not stored or known to the Webscribe website, nor available to Webscribe Limited personnel. PayPal achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI DSS) and adhere to the most stringent levels of fraud screening, ensuring that customer's details remain secure throughout the transaction process.

Direct Debit information is collected in accordance with the Service User Guidelines laid out by BACS. Webscribe Limited is a BACS Approved Bureau and our security and processes are audited by BACS on a regular basis.

Webscribe Limited offer the use of secure servers where information is protected by Secure Sockets Layer (SSL). SSL works with Google Chrome, Firefox, Internet Explorer, Safari, AOL and other browsers. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet.

 

RESERVATION OF RIGHTS

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Webscribe Limited and is protected by United Kingdom and international copyright laws. You may not systematically extract and/or re-utilize parts of the contents of the website without Webscribe Limited express written consent. In particular, you may not copy images, utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without Webscribe Limited express written consent. You also may not create and/or publish your own database that features substantial (i.e. our prices and product listings) parts of this website without Webscribe Limited express written consent.

UK Law will apply to this agreement irrespective of the place of delivery.