Built With You in Mind
Effortless Ordering for Every Subscriber
We make subscribing effortless. Whether customers order by phone, post, or online, the experience is smooth, simple, and fully supported. Every call is answered by a trained expert, never an automated system, ensuring fast, friendly help from the very first interaction.
To maximise conversions, we offer an extensive range of payment options, including cards, Direct Debit, cheques, postal orders, bank transfers, and foreign currency, giving every subscriber total flexibility and convenience.
Our fully automated website makes subscribing even easier, handling everything from new orders to renewals, back issues, and merchandise with secure card and Direct Debit processing. Gift subscriptions include personalised messages sent on birthdays or at Christmas, adding that memorable personal touch.
Subscribers also enjoy instant access to their online account area, where they can view their details, track activity, and manage their subscription with complete ease and confidence.
Seamless API Integration
Our flexible API integration allows your website to connect seamlessly with our system, giving subscribers instant, secure access to your members’ area and digital content. Whether you offer digital editions, gated articles, premium archives, or exclusive subscriber‑only resources, our API ensures users are authenticated in real time and able to log in effortlessly without disruption or delay.
This smooth, behind‑the‑scenes connection delivers a consistent, high‑quality digital experience that feels completely integrated with your magazine. By removing friction and providing immediate access to the content subscribers value most, our API boosts engagement, increases time spent with your publication, and strengthens long‑term loyalty. It’s a powerful way to elevate your digital offering and deliver a premium experience that reflects the quality of your title.
A Clear Simple Subscriber Experience
Each title features its own fully branded display page, giving subscribers and prospects a clear overview of the magazine, access to the latest back issues and merchandise, and a full breakdown of current subscription options,complete with direct links to promotional offers.
Because the platform is seamlessly integrated with our back‑office system, we can update content in real time, ensuring special promotions, limited‑time deals, and stock levels are always accurate and immediately available.
Subscribers benefit from full control of their account via our online Subscriber Portal, where they can check their subscription status, view remaining issues and expiry dates, track dispatch dates for current and upcoming issues, and renew effortlessly.
To maximise revenue and engagement, subscribers can also take advantage of incentive gift offers and browse the back‑issue and merchandise stores, creating valuable cross‑sell and upsell opportunities.
Direct Debit Solutions for Every Publisher
Direct Debit payments have been proven to reduce administrative costs and increase subscription sales by enabling seamless automatic renewals. However, the strict qualifying criteria often prevent smaller independent publishers from offering this payment method. That’s why we developed our own Direct Debit Scheme, giving you full access to all the benefits of Direct Debit and allowing you to compete effectively with larger publishing houses when offering incentives.
Our entire process is managed in‑house for maximum efficiency and control. Payments can be taken monthly, quarterly, six‑monthly, or annually, and subscribers can sign up online, over the phone, or via paper instruction.
Our Commitment to You
We take pride in representing your magazine, and our customer service team is expertly trained to handle subscriber enquiries throughout the entire subscription period promptly, professionally, and with exceptional care.
Affordable Mailing Solutions
Royal Mail’s mailing requirements can make small‑scale despatches expensive and time‑consuming. That’s why we’ve created a smart, cost‑efficient in‑house solution tailored specifically for short‑run mailings. Our streamlined process ensures every item meets Royal Mail’s criteria while aligning perfectly with each publisher’s preferred mailing schedule. The result? A fast, compliant, and highly economical despatch service that delivers exceptional value for money.
Adaptive Renewal Programmes
Fully automated, our renewals programme combines both email and postal communications, tailored precisely to your needs. We continuously monitor renewal performance to identify trends and optimise the process, ensuring your strategy adapts quickly and effectively to maximise retention
Insightful Reporting
We deliver clear, insightful month‑end reports designed to highlight exactly what’s driving your subscriptions activity. And when you need deeper assessment on special offers, pricing performance, promotions, or year‑on‑year trends, we tailor your reports to provide actionable data that helps you grow faster.
Subscription Marketing
We recognise how crucial subscription marketing is for driving growth and expanding your customer base. Drawing on our extensive experience, we’re always ready to support publishers with valuable insights, helping them make confident, informed decisions from the very first stages of planning and executing their marketing strategy.
Transferring your Subscriber Base
We understand that moving subscription services is not a decision that is to be taken lightly which is why we have developed a handover programme designed to make the process as stress-free as possible.
Following a period of testing we will transfer the data and once complete will ensure that all subscribers are notified of the new contact information. Experienced and flexible in our approach, we will ensure a smooth migration of your subscriptions list.
